Exchange and refund policy

In case you want to return purchased items, please contact us at info@kisinadeco.com for the reason of your dissatisfaction. It will be our pleasure to guide you through. 

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Item returns are accepted within 21 days of receiving your order.

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To be eligible for a return, your item must be unused, in the same condition as it was received and in its original packaging.  

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Items on clearance, pre-sale or purchased with a promotional code cannot be refunded, they will only be eligible for an exchange if the return conditions are met. Gift cards are non-refundable.

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For any refund request, proof of purchase must be presented.

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Delivery charges are non-refundable. The costs of returning items are assumed by Kisina Deco.

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Refunds will be issued, based on the original payment method, within 72 business hours of receipt of the returned item. Depending on your financial institution, it may take up to 7 days for the refund to be available on your account.

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We reserve the right to deny a return of merchandise, if it does not comply with our return policy.

If a returning item has been damaged, please contact Kisina Deco customer service at info@kisinadeco.com.

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This refund policy is subject to modification.